Baggage issues? We want to help.

If you have lost an item or piece of baggage, or if it has been lost by your airline, we can help you. Here's where you should go to track down your lost items.

I have lost something on the plane.

If you have lost something on the plane, you should contact a representative of your airline as soon as possible.

I have lost something on the passenger terminal.

If you have lost something at the passenger terminal, you should contact the Lost and Found section of the airport:

Customer Service | Lost & Found
E-mail: lostandfound@aerodom.com
Phone: 1-809-826-4019 Ext. 5
Joaquín Balaguer International Airport.

My baggage was lost or is damaged. What should I do?

If your baggage has been lost, or you wish to report any irregularity with your baggage or make a suggestion about its processing, you should contact your airline.